Refund & Return Policy

REFUND AND RETURN POLICY

Last updated: May 2026

At LumiSmile London, your satisfaction is our top priority. We stand behind our products with a 30-day money-back guarantee.

1. RETURN POLICY
You may request a return or refund within 30 days of receiving your order, subject to the following conditions:
- The product has been used in accordance with the instructions
. - You contact us with your order number and the reason for the return.

Due to the nature of cosmetic and hygiene products, we do not accept returns of opened or used products, unless they are defective or you are dissatisfied with the results.

2. HOW TO REQUEST A REFUND
To make a return or request a refund, please contact our customer service team at support@lumismilelondon.com, providing:
- Your full name
- Your order number
- A brief description of the issue

We strive to respond within 2 business days.

3. REFUND PROCEDURE
Once your request is approved, your refund will be processed via your original payment method within 5 to 10 business days. You will receive a confirmation email once the refund has been processed.

4. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please contact us within 7 days of delivery and provide photographic evidence. We will send you a replacement item or issue a full refund at no additional cost.

5. DELAYED OR MISSING REFUNDS
If you haven’t received your refund after 10 business days, please check with your bank first. If the issue persists, contact us at support@lumismilelondon.com.

6. YOUR LEGAL RIGHTS
Nothing in this policy affects your legal rights under the UK Consumer Rights Act 2015. You are entitled to a refund, repair, or replacement if the goods are defective, do not match their description, or are unfit for their intended purpose.

If you have any questions regarding these terms, please contact us at the following address:

Email: lumismileservice@gmail.com

Website: lumismilelondon.com

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